Knowledgebase

Why is my account suspended?

beHosting sends advanced invoices two weeks before the invoice is due.  If no payment is received, or a card on file is not valid, you will get an overdue notice at 1, 7, and 13 days later.  After 14 days, the account is suspended for nonpayment and a late fee assessed.  After 45 days, the account is removed.

To keep this from happening - 1. pay the invoice when you receive it or 2. keep a valid card on file.  BE SURE YOUR BILLING ADDRESS is correct as well, or the card will decline due to an AVS mismatch.

The number one reason of suspensions is because the client never got the email invoice because they changed their email address and did not update it in the client area.  Also, be sure to whitelist behosting.com in your email client so the invoices are not filtered out as spam.

It is YOUR responsibility to keep the billing information and payments up to date on your account.

Was this answer helpful?

 Print this Article

Also Read

Cancel An Account

You may log into the client area, click on "my hosting accounts", "view details", and at the...

My credit card was declined

We are sending you this email because we attempted to charge your credit card today for your...

Adding/Updating Credit Card for Automatic Billing

To keep a credit card on file, or to update the card on file: Log into your client area at...

My site is temporarily disabled

beHosting sends advanced invoices two weeks before the invoice is due.  If no payment is...

I sent you changed contact information, why isn't my domain registration updated?

When you update your contact information in the client area, this updates your HOSTING account....

Powered by WHMCompleteSolution