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My Outlook program "freezes" every time I try to receive mail. It says receiving message 11 of 12 (for example) and stops at the same place every time.

Chances are that the Outlook program is still working fine. We've seen this several times lately when you have been sent a message that contains a very large graphic file, sound file or even a video file. Outlook will appear "stuck" while the large file is being downloaded to your computer. I've received files attached to an email message that actually took 20 minutes to receive! Outlook is not able to receive the next messages until this message and attachment have been received completely. Do not stop the program even if it appears it has become "stuck". Give it time to receive all messages and files that are waiting.

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