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You are here: Portal Home > Knowledgebase > Email - Configuration and Troubleshooting > Mail to Comcast is rejected and is returned with an error message containing the code BL004. What does this mean?
Mail to Comcast is rejected and is returned with an error message containing the code BL004. What does this mean?
You have been identified for sending spam into the Comcast domain.
I was unaware I/my email provider was sending spam.
If you send mail through an Internet Service or email provider or have mail forwarded through a hosting / mail forwarding provider, please contact them and report this issue. Comcast recommends the provider review their outbound email policies and take immediate action to reduce the amount of spam being sent to the Comcast domain. Unless your mail provider takes these important steps, your mail may continue to get blocked by Comcast.
I am confident that my mail server is secure and that we follow good email practices.
To be considered for removal, please ask your email provider to send a request to firstname.lastname@example.org . Please note: If there is a history of repeated blocks, Comcast will deny the removal request and advise that your email provider contact Comcast to address the issue. Also, when submitting a request, please be sure to include the specific IP you believed to be blocked (the IP was returned in the 550 error message which contained the link to this FAQ). Requests which do not contain an IP address, or which contain many IP addresses, will be rejected. Requests are processed within 24 hours of receipt.
(The above information was originally published on Comcast's support site and was added to our KnowledgeBase on September 02, 2006 for the benefit of our customers)
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