System Status

Any known issues, as well as any maintenance announcements can be found in the news section of the help desk.

Is Your Server Down?

Before you open a ticket or contact us, do the following to be sure it IS behosting's machine that is exhibiting the problem.

• Does your IP address work?  If so, it's a DNS issue.  Check to be sure your domain name isn't expired.  You can do a whois lookup from our domain manager page.  If it's expired, renew it from that same page and it should start working again in 12-72 hours.
• Ping the machine.  From a DOS prompt in windows, type ping mydomain.com and hit enter.  You'll see a bunch of gibberish and then at the end it will give you a percentage of packet loss.  If it's 0, the server is responding.
• Do a trace route.  From a DOS prompt in windows, type tracert mydomain.com and hit enter.  You'll see a series of "hops" as the request passes from your computer to your domain.  If you see stars and a "timed out" message, that's where the break is.  If it's in the first couple of hops, it's probably your ISP.  If it's in the next few hops, it's probably a network problem.  If it's near the end, or obviously on our IP addresses, then it's a problem at the machine.