My Site Has Been Suspended (temporarily disabled).

Did you receive a message when you visit your site that it has been temporarily disabled, OR did you receive an email stating that your account has been suspended?

Accounts are suspended ONLY after several invoices are sent and attempts are made to reach you.  Invoices are emailed on the 1st of the month the invoice is due.  It is due on the 14th.  If a valid card is on file, it will be charged on the 14th.  If payment is not received or can not be processed on that date, a past due invoice is sent. Seven days after the payment is due, the account will be suspended. (21 days after the Payment Due Invoice is sent).

It is very important to keep your contact information on your hosting account on file.  To change any information, log into your control panel, click on "Account Management".  At the bottom, click on "Edit Personal Information". 

To update your credit card on file, from the controol panel main window, click on "Billing Update".  If a valid card is entered, it will be charged immediately, and you will see your billing balance at $0 and your payment reflected when viewing your billing history.

Remember, it is YOUR responsibility to keep your contact email address current.  It is also your responsibility to whitelist answers@behosting.com and billing@behosting.com so the invoices do not wind up in your spam folder.  And, ultimately, it is your responsiblity to check your billing history regularly as well as your due date (which can be found on the main page of the control panel, or from the billing history you can see when it billed last).  Invoices are system generated and sent automatically, so if you do not recieve them, there is a problem with your email address.

If your site is suspended, you may open a ticket to request us to temporarily unsuspend the account so you can pay your bill and update your information through the control panel. Your site will resuspend in 3 days if payment is not processed. You may also pay your bill at the "pay your bill" link to the left.