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Why is my account suspended?

beHosting sends advanced invoices two weeks before the invoice is due.  If no payment is received, or a card on file is not valid, you will get an overdue notice at 1, 7, and 13 days later.  After 14 days, the account is suspended for nonpayment and a late fee assessed.  After 45 days, the account is removed.

To keep this from happening - 1. pay the invoice when you receive it or 2. keep a valid card on file.  BE SURE YOUR BILLING ADDRESS is correct as well, or the card will decline due to an AVS mismatch.

The number one reason of suspensions is because the client never got the email invoice because they changed their email address and did not update it in the client area.  Also, be sure to whitelist behosting.com in your email client so the invoices are not filtered out as spam.

It is YOUR responsibility to keep the billing information and payments up to date on your account.

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